Ben McLoughlin

Full-Stack Developer · AI Automation Engineer

Production software.
AI that ships.

Full-stack developer with 8 years shipping production software — most recently APIs and frontends for TELUS and Koodo. I now build custom AI agents, RAG systems, and automations that plug into how small businesses and startups already operate.

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Current Focus

After 8 years building production software for companies like TELUS and Koodo, I'm applying that same engineering discipline to AI automation — hands-on study of retrieval-augmented generation, agent architecture, and the Model Context Protocol, backed by a self-built CLI tool that puts it into practice.

Studying RAG & agent architecture
Hands-on coursework and self-built projects in retrieval pipelines, MCP, and agentic workflow design.
8 years of production engineering
APIs, frontends, and backend systems shipped at production scale for TELUS and Koodo.

Shipped for

TELUSKOODOSHOPHOPPERACRO COMMERCESAVVY PLAN

Experience

Where I've worked

Software engineering roles that built the foundation I'm now applying to AI automation.

2022 — Present
Full Stack Software Developer
Acro Commerce

Led development of a NestJS backend consolidating 3 services into a single API for Koodo's phone purchase journey, ported 35+ components to TELUS's design system, and shipped core sections of the Koodo website rebuild.

Full-Stack · Backend
2020 — 2022
Full Stack Software Developer
Shophopper

Built a cross-platform React Native app syncing Shopify catalogs from 87 independent retailers into one searchable feed, plus the Node/Express backend behind it.

Full-Stack · Mobile
2018 — 2020
Frontend Developer
Savvy Plan

Built interactive charting and scenario-modeling components for a React-based financial planning SaaS used by professional financial planners.

Frontend

Selected work

Production projects

TELUS

Telecom · Enterprise

TELUS Employee Verification System

Full-stack platform (Drupal 10 + Next.js) powering TELUS's employee discount program — verification flows, offer codes, and admin tooling for hundreds of partner orgs.

TELUS

Telecom · Backend

TELUS & Koodo Checkout API

Led a NestJS backend that consolidated 3 microservices into one Experience API powering the phone-purchase checkout for both TELUS and Koodo — GCP/Kubernetes, real customer traffic.

Koodo

Telecom · Frontend

Koodo Website Rebuild

Shipped core purchase-journey sections of koodomobile.com in Next.js (SSR, edge caching); ported 35+ components to TELUS's design system with accessibility compliance.

Shopify

Retail · Small business

Shophopper

React Native iOS/Android app + Node/Express backend syncing Shopify catalogs from 87 independent retailers into one searchable feed.

About

Hi, I'm Ben.

I'm a full-stack developer with 8 years shipping production software — most recently at Acro Commerce, building APIs, Next.js frontends, and Drupal backends for TELUS and Koodo. Now I build custom AI agents, RAG systems, and workflow automations for small businesses and startups.

I work directly with founders and small teams, end to end: from mapping the process to shipping the automation and training your team to run it.

Credentials

MBA — Technology StrategyClaude CodeMCPRAGAgentic workflows

Contact

Let's fix the busywork.

Tell me a bit about your workflow and I'll follow up within a day. Prefer email? ben@mcloughlin.dev